Contacting America's SPA-MART
We're At Your Service!
Thank you for shopping with us. We're glad you're here. As a company, we are at your service. Free free to reach out to us with any request.
Contacting Us Is Easy
We try to make it simple to contact us. Call us during our normal business and speak with a live customer service agent.
Prefer email? Our Zendesk Customer Support system is ticket-based so every customer service request is tracked and completed with resolution.
If you have any questions, please let us know. We look forward to hearing from you.
1228 Castle Drive, Suite B
Mason, Ohio 45040 USA
(800) 823-3618 Toll-Free
Monday-Friday 8am-5pm EST
Useful Tips From Our Customer Service Department
- You can check the status of your order online by logging into your account and then clicking on Order History.
- Your store login information is separate from your Zendesk login information.
- Sometimes your order confirmation gets trapped by your spam filter. Whitelisting our domain spa-mart.com will help in receiving communication from us.
- We do not operate a retail storefront. The address above is only a distribution and manufacturing facility.
- Filter cartridge brands are interchangeable, for the most part. Specifications are not. Double-check your size and/or reference number before ordering.
- Custom-made products, such as spa covers, cannot be returned. Please double- and triple-check your measurements.
- Read our Sales Terms and Conditions prior to ordering.
- We are closed on these national holidays (or their observed days)
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
Customer Support Portal
Our Zendesk Customer Support Portal is more than just a place to send us an message. There you will find a robust knowledgebase that includes a large variety of articles and document downloads. Visit our Customer Support Portal by going to: