Contact SPA-MART
Real People. Practical Answers. Factory-Direct Support.
Have a question about a replacement spa cover, need help choosing a product, or looking for an update on your order? Our U.S.-based team is here to help.
SPA-MART is the consumer-direct retail brand of Sonshine Covers Inc., our family-owned spa cover manufacturing business in Mason, Ohio. We’ve been making spa covers since 1983, so when you contact us about a Thermal Guardian cover, you’re talking directly with the company that makes it.
Our 45,000 square foot facility located in Mason, Ohio USA serves as the headquarters for SPA-MART/Sonshine Covers Inc. and our primary manufacturing plant.
Call Our Team
1 (513) 380-8288
Monday–Friday, 9:00 a.m.–7:00 p.m. Eastern Time
Give us a call during business hours for help with product selection, cover measurements, existing orders, or questions after delivery.
Send Us a Message
Prefer to write? Use our customer support form to send your question and any helpful photos. Your request stays organized in our support system so our team can follow the conversation from your first message through the next steps.
For an existing order, please include your order number and the email address used at checkout. For product questions, include the model, measurements, or part number when available.
You can submit a request anytime. Our team responds during business hours.
Our HQ & Manufacturing Facility
SPA-MART / Sonshine Covers Inc.1228 Castle DriveMason, Ohio 45040 USA
Our 45,000-square-foot facility houses our manufacturing, distribution, and customer service operations.
This is a manufacturing and distribution facility, not a retail storefront. Please contact us before making a trip to our location.
How Can We Help?
Choosing or measuring a spa cover
We can explain cover options and help you work through length, width, corner radius, skirt length, and other ordering details. If you’re unsure about a measurement, contact us before placing your order.
Finding the right filter, lifter, or accessory
Send us the product information you have, along with measurements or photos when helpful. We’ll help you narrow down the options and check compatibility.
Checking an order or delivery
Use our order tracking page to check your order, or contact us with your order number for assistance. Approximately 95% of our consumer spa cover orders are delivered on Sonshine Covers company trucks, and our team can help with questions about your cover’s delivery.
Getting help after your purchase
If something isn’t right, let us know. Describe the issue and include photos when relevant so we can understand what happened and help with the next steps.
Can’t find what you need? Call or send us a message. We’re here to help you enjoy your hot tub with confidence.
