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Match your spa water problem to one of these symptoms.
Then check out the solution and preventative maintenance tips on how to get the situation from arising again.

Excessive Foaming     Eye/Skin Irritation     Water Odor     Chalky, White Scale Deposits     Scum Deposit on Waterline

Brown Water     Clear, Green Water     Cloudy Water     Cloudy, Green Water

Excessive Foaming

Possible Cause

Solution

Preventative Maintenance

Buildup of body oils, cosmetics and detergents from bathers

Add FOAM DOWN. Shock with RENEW or RENEW TABS.

Use RENEW weekly to oxidize unwanted organic material.

Calcium hardness too low

Add CALCIUM BOOSTER to obtain 150-400 ppm calcium level in the water.

When adding make-up water or freshly filling the spa, have the calcium level tested.

Large amount of total dissolved solids

Drain and refill water.

Drain and refill water at least once every 90 days.

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Eye / Skin Irritation

Possible Cause

Solution

Preventative Maintenance

pH or total alkalinity out of balance

Test water and adjust pH and total alkalinity as necessary using SPA UP or SPA DOWN.

Maintain a pH of 7.2 - 7.8 and total alkalinity of 80 - 120 ppm.

Chloramines or excessive organic contaminants

Shock water with RENEW.

Shock water weekly as part of the Simple Spa Care® Program.

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Water Odor

Possible Cause

Solution

Preventative Maintenance

Excessive organic contaminants or lack of sanitizer

Shock treat with RENEW. Check and adjust sanitizer level.

Use RENEW weekly as part of the Simple Spa Care® Program.

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Chalky, White Scale Deposits

Possible Cause

Solution

Preventative Maintenance

High mineral content in water

Add 2 oz. of DEFENDER per 800 gallons of water.

Use DEFENDER as part of the Simple Spa Care® Program.

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Scum Deposit on Waterline

Possible Cause

Solution

Preventative Maintenance

Oils, lotions and detergents from bathers have caused buildup

Clean scumline with CITRABRIGHT. Use 1 oz. ENZYME per 250 gallons of water.

Use ENZYME as part of the Simple Spa Care® Program.

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Brown Water

Possible Cause

Solution

Preventative Maintenance

High iron or manganese content

Add METAL GON to sequester minerals in the water. Check pH level.

Test pH and total alkalinity and maintain proper levels. METAL GON should be used each time the spa is filled.

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Clear, Green Water

Possible Cause

Solution

Preventative Maintenance

Dissolved copper or iron in spa water

Add METAL GON to sequester minerals in the water. Check pH level.

Test pH and total alkalinity and maintain proper levels. METAL GON should be used each time the spa is filled.

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Cloudy Water

Possible Cause

Solution

Preventative Maintenance

Buildup of unfilterable material

Use 2 oz. of BRIGHT & CLEAR per 800 gallons of water.

Use BRIGHT & CLEAR as part of the Simple Spa Care® Program.

pH or total alkalinity out of balance

Test water and adjust pH and total alkalinity as necessary using SPA UP or SPA DOWN.

Maintain a pH of 7.2 - 7.8 and total alkalinity of 80 - 120 ppm.

Dirty filter

Clean filter with INSTANT CARTRIDGE CLEAN or FILTER CLEAN if dirty.

Clean filter with FILTER CLEAN on a monthly basis as part of the Simple Spa Care® Program.

Calcium too high

Add 2 oz. of DEFENDER per 800 gallons of water.

Use DEFENDER on a weekly basis as part of the Simple Spa Care® Program.

Excessive organic contaminants

Shock water with RENEW. Check and adjust sanitizer level.

Shock water weekly to prevent build up of organic contaminants.

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Cloudy, Green Water

Possible Cause

Solution

Preventative Maintenance

Low sanitizer level

Shock treat with RENEW. Check and adjust sanitizer level.

Maintain a sanitizer level of 3-5 ppm.

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Information provided courtesy of Advantis Water Technologies.

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