General Sales Terms and Conditions
- Payment Terms. Payment Terms are subject to the sole discretion of America's SPA-MART. Unless otherwise agreed to by America's SPA-MART, payment must be received by America's SPA-MART prior to acceptance of the order. Payments may be made by credit card, personal or corporate check, or some other prearranged payment method unless credit terms have been agreed to by America's SPA-MART. Invoices are due and payable according to the terms stated on the invoice. Special order products such as custom-order spa covers and billiard table covers may not be cancelled once the order has gone into production at the manufacturing facility. All special order product orders are PREPAID in advance of order fulfillment.
- Shipping Charges. Charges for shipping and handling will be shown on the invoice(s). Shipping inside of the continental United States is free for most products on orders exceeding $100.00 USD. Notable exceptions are the inside delivery and other miscellaneous charges that may imposed by the freight carrier. Please feel free to call us if you feel that you might have a difficult delivery location that may be applicable to these charges. Shipping charges whether charged actual or not charged due to free shipping promotion are non-refundable.
- Title. Title to products passes from America's SPA-MART to the customer upon receiving the from America's SPA-MART or partner facility and full payment has been received.
- Shipping Damage. Customers are responsible for proper inspection of the shipment at time of receipt. See spa cover receiving information below. Concealed damage that this reported later than 24 hours after receipt may jeopardize the ability to file a claim with the shipping company. If a claim is unable to be made due to this reason, the customer is then responsible for the cost of replacement. Customers have the right to select his/her own freight carrier for large items such as spa covers if they are willing to pay the difference of shipping cost between their selected carrier and our preferred carrier. Damage and/or loss that occurs during shipment by another carrier is the responsibility of the customer.
- Return Policies. Spa covers and billiard table covers purchased from America's SPA-MART are custom-made products and are not returnable. Stocked item products, such as spa chemicals, may be returned within 30 days of purchase if unused and/or uninstalled. Restocking charges for stocked item products shall be 25% of purchase price if opened. On all returns, customer is responsible for cost of freight.
YOU MUST CALL AMERICA'S SPA-MART PRIOR TO RETURNING ANY ITEM TO OBTAIN RETURN AUTHORIZATION. Any products returned without authorization will not be accepted upon delivery and will not be refunded.
- All returned spa cover lifters and removal devices will be assessed a flat $20 return charge in addition to the outbound freight charges for repackaging and verification of completion of kit.
- If you need to return an item that you received as a result of an error on our part, we will reimburse you for the return shipping cost, in addition to sending out the correct item.
- Defective items returned within 30 days will be replaced at our cost including shipping. After 30 days, defective returns are subject to the product's warranty.
- Products. America's SPA-MART reserves the right to revise and discontinue products at any time.
- Sales and Coupons. America's SPA-MART may, from time to time, run promotions, coupons and sales on their offered products. These sale prices and coupon offers are only good during the specified time period and may be discontinued at any time.
- Referrals. From time to time, America's SPA-MART may refer our customer to another vendor for a specified reason. America's SPA-MART will, in no way, be liable for any transaction that occurs after such a referral.
- Cancelling Custom-Made Orders. Orders for custom-made spa covers and billiard cover may only be cancelled up to the time at which production has been started. Refusal of delivery of product does not constitute a refund.
Delivery notes for spa covers:
- Spa covers are too large to ship with package delivery services (UPS Package, Fedex Package, DHL). The must be shipped via LTL Common Carrier Truck.
- Residential deliveries include prior notification. Business deliveries do not. Prior notification of business deliveries are subject to a notification fee from the freight carrier.
- Deliveries are made Monday through Friday. There are additional charges for inside delivery. Delivery includes the driver helping you take it off the truck.
- A qualified business address meets the following criteria:
- Not based in a home, church, nor a school.
- Open Monday through Friday, 9am-5pm
- Staffed during business hours.
- First floor delivery or ability to street unload delivery.
- You or your agent MUST be present during delivery to inspect the shipment for possible damage and sign the delivery receipt stating there is no damage.
- If the carrier attempts delivery (to a business during normal hours or to a residence during a scheduled appointment time) and no one is available to accept delivery, you may be assessed a redelivery fee by the freight carrier.
- Inspect shipment for any possible damage to the cover BEFORE signing the delivery receipt. If you are unsure of the extent of possible damage, sign the delivery receipt and note in the body that the product is "RECEIVED PENDING CONCEALED DAMAGE INSPECTION".
- Call us toll-free at (800)823-3618 if you have any questions regarding delivery of your new spa cover.
Responsiblities of Customer Upon Delivery
of Spa Covers (via motor freight carriers)
- All spa covers must be thoroughly inspected by the receiving party prior to signing the delivery receipt. Look for any damage. Open the box, if necessary, while the driver is still there. Note any damage to the cover on the delivery receipt. If unsure of the nature of the damage, write "SHIPMENT IS SUBJECT TO INSPECTION" on the delivery receipt. If the cover is damaged, DO NOT SIGN the delivery receipt nor except shipment.
IT IS THE SOLE RESPONSIBILITY OF THE RECEIVING CUSTOMER TO THOROUGHLY INSPECT THE DELIVERED SPA COVER. DO NOT SIGN THE DELIVERY RECEIPT WITHOUT FIRST INSPECTING THE PRODUCT.
If you discover "Concealed Damage" after taking delivery of the spa cover, call both America's SPA-MART and the freight carrier immediately. The earlier you catch the damage, the easier it is to convince the freight carrier to pay the claim!
Custom-made Spa Covers
- Custom-made spa covers are made in whole inch dimensions. For example, if you order a 75-1/2" x 86-1/2" spa cover, we will round these dimensions up to 76" x 87". This will not affect the covers ability to seal and completely insulate your spa. In this case, the cover will only be 1/4" larger than specified all the way around the spa.
- Custom-made spa covers will not be made less than the specified dimensions. However, due to the nature of spa cover manufacturing, we reserve the right to allow the cover to be no more than 1" larger than the rounded-up specified size.
- Custom-made spa covers are not returnable unless America's SPA-MART has improperly manufactured the product.
Custom-made Billiard Table Covers
- Custom-made billiard table covers will not be made less than the specified dimensions. However, due to the nature of billiard table cover manufacturing, we reserve the right to allow the cover to be no more than 1/2" larger than the specified size.
- Custom-made billiard table covers are not returnable unless America's SPA-MART has improperly manufactured the product.
Spa Database Usage Guidelines
America's SPA-MART maintains a database of spa sizes for internal use as well as a sales guide for its customers, retail and wholesale. All other uses are prohibited. Please read the following notes on its use. The use of the database signifies acceptance of these guidelines.
Spa Cover Configurator 2.0 Release Notes
Not all spa manufacturers are represented in the database. Your spa´s manufacturer may not be listed.
Though we have tried to be thorough, all models for a given manufacturer may not be listed in the database.
All model year changes may not be in the database.
The database is updated each day. This can lead to unlisted information that we do actually have. Call us at 800/494-9932 to check on your spa.
Disclaimer of Liability
It is the policy of America's SPA-MART to recommend to our customers that a physical measurement of the spa be taken before ordering. The Spa Cover Configurator is a tool to use in tandem with physical measurement. Our spa covers are custom-made to specific customer specifications. The customer is solely responsible for the measurement of the spa and hence its spa cover.
The data in the database is what we use here in the office and our manufacturer uses at the plant for reference. However, due to varying circumstances, data on your spa may be inaccurate or not exist. Always take physcial measurements of the spa before ordering a spa cover.
Further, America's SPA-MART cannot be responsible for liability that may arise out of the use of this system. Though error is unlikely, use is at the user´s own risk.
Usage Permissions
This spa cover configuration system is the sole property and intellectual material of America's SPA-MART. America's SPA-MART grants any user interested in purchasing a spa cover from America's SPA-MART, the right to use the system in a non-malicious manner. America's SPA-MART does not grant permission to use the spa cover configuration system to non-customers and/or individuals not interested in purchasing our products. Expressed written consent from America's SPA-MART is required for system use by non-customers. For commercial usage licenses of our spa cover configurator, please contact our office at 800/823-3618.
|
View
Cart
