America's SPA-MART: Where Spa Owners Shop SMART!
All of us at America's SPA-MART thank you for visiting and if we are fortunate enough to gain you as a customer, we promise we will offer you the finest selection of spa covers, hot tub water care products, jacuzzi filter cartridges and more in an effort to earn your repeat business.
America's SPA-MART is a sister company to Sonshine Covers Inc., a pioneer in the spa and hot tub industry. Since 1983, we have been been known for our quality and innovation for things such as introducing reflective bottom material to the spa cover market. Our ownership and management team has an average of 25 years experience in the field.
Launched in April 2007, we designed America's SPA-MART from the ground up with one thing in mind: Offering our customers the best experience possible. From initial product selection to well after the sale, our goal is to create a place where spa owners can find great products at great prices and have a pleasurable experience while doing it.
Our Goals & Guiding Principles
Build and sell great products at a fair price
In addition to being a traditional online retailer we manufacture some of the more popular products that we sell, including most of our Thermal Guardian spa covers, pool table covers, spa cover caps, spa pillows and more. As meticulous as we are about the quality of the products we make, we are just as picky when it comes to the products made by others that we choose to sell. That's why we carry only the best brands like Leisure Time spa water care, Pleatco PURE spa filter cartridges and Cover Valet spa cover lifters and steps.
Back up our products with outstanding customer service
Some of our products are so good they sell themselves. But even then, we feel it's important to be there for our customers when you need us. That's why we try to make it easy to contact us with live customer support and use a customer service ticketing system to make sure we stay in touch with our clients.
We like to offer solutions, not just products
We want to be your spa solution provider, not just the place where you bought something. Of course, the capitalist in us knows you're more likely to come back as a repeat customer if you feel we are solving your problems not just selling you something. But as people, we actually really like what we do and love being here to help.
Once again, we thank you so much for stopping by and hope that we will be fortunate enough to call you a customer. Happy Hot Tubbing!
The America's SPA-MART Team
11361 Mosteller Road
Cincinnati, Ohio 45241 USA
(800) 823-3618 Toll-Free
(513) 376-8136 Fax
Monday-Friday 8am-5pm EST
Shop With Confidence
Your business is very important to us!
If not for you our customers, we would not have a reason to come to work each day. Our goal is provide a place where you want to shop for your spa and hot tub needs. It's why we come to work everyday. Thanks for being a big part of our lives!
We know you have many options for your spa supplies and have crafted your shopping experience here to be the #1 offering in our market. We think we offer the best overall value with the following five key focuses of our company.
You reward us with your business so we want to give a little something back. As a registered customer, you will earn 2 SPA-MART Rewards Points for every dollar you spend with us on your favorite spa products and accessories. You can then redeem these points on future purchases with us. More information on the program can be found here.
We guarantee that we will match any advertised price for the exact same product including the costs of tax and shipping on any product that we sell. If you find a lower price on a product, just give us a call. You will need to provide the location of the competing item so our staff can verify the price match.
If you don't like what you ordered and it's in resellable condition, you may return it. You only pay for the shipping. Spa covers are covered by our industry-leading 30-Day Money Back Guarantee where you can return a spa cover for any reason including ordering the wrong size. Cover lifters have minor restocking fees to account for repackaging expense.
Transactions are encrypted and placed via a secure 256-bit server link to our payment gateway. Our secure site partner, GoDaddy, protects all transmissions between you and the credit card processor. We do not store your credit card information so it cannot be stolen from our servers. In the extremely unlikely event that fraudulent charges are made due to a problem on our systems, we will cover the amount your bank holds you liable for under the Fair Credit Billing Act. You will pay nothing if unauthorized charges are made to your credit card as a result of shopping with us.